FAQS

WHY CAN'T I FIND MY COUNTRY IN THE SHIPPING DROPDOWN AT CHECKOUT?
      Unfortunately, we are unable to ship to certain countries due to customs limitations or high risk of fraudulent activity.
CAN I CANCEL MY ORDER?
      Online orders can be requested for cancellation as long as they have not been marked as shipped with tracking information provided.
      If you would like to submit a cancellation request, please send an email to our Customer Experience team as soon as possible.
      Within the email, provide your Order Number, item(s) requested for cancellation, whether you would like to receive a refund or exchange and our team will get back to you shortly.
      All requests are processed on a case-by-case basis and cancellation is not guaranteed upon request. This is because we regularly receive a high volume of customer requests and handle them in their order of submission. If tracking information has been provided for an online order, we cannot proceed with a cancellation request. However, when applicable, customers can create a return/exchange request upon delivery.
WHY DID I RECEIVE AN EMAIL REQUESTING TO CONFIRM ADDITIONAL INFORMATION?
      Occasionally, we require additional information if a placed order has a potential risk of fraudulent activity. We use this information for no other purpose than to verify and confirm the identity of the customer placing the order, and do not store this information in our systems.
      The net reserves the right to cancel and refund any orders which we think may carry a high risk of fraud and have not been placed by the original cardholder.